Go for a call center solution that can help you in..
- Converting most of the calls into a confirmed booking and order.
- In creating a positive impression, and a positive image of your restaurant in the caller’s mind, the first impression is the lasting impression!
- A satisfied caller will not mind giving you positive ratings on the internet.
- You can save your HR cost too.
- In earning more net income and goodwill.
- Providing dedicated and undivided attention to every single customer, which ultimately leads to customer satisfaction.
Call Center Management is a crucial task for any restaurant management activity. If you have many outlets, then it might be a hard task to take care of every customer of every outlet in real-time. Customers prefer to be heard with the utmost attention as they do not want to receive an order they cannot eat. Some people prefer to call the restaurant directly in the order. Call center management staff acts like a bridge connecting the restaurant to your customers. Right from taking the order through the restaurant POS, assigning it to the nearby outlets, and tracking its progress and in-time delivery, a call center team takes care of everything. Call Centre professionals also make sure that all the callers’ complaints and suggestions are considered, and actions are taken to resolve the query or the issue.
Benefits of Call Center Management Module
Manage Orders
The call center system allows the executive to receive orders hassle-free from multiple platforms such as website, direct call, third party orders, etc. Call center executives can accept or reject the order depending upon the menu available, the closing time of the restaurant, etc. If the order is accepted, the executive allots it to the nearby outlet and tracks its progress.
Get Feedback
Handling feedback from the customers is as important as serving them well. Positive feedback helps restaurants in boosting the brand image and motivating staff to perform even better. However, negative feedback helps the restaurant in knowing the drawbacks of certain processes, flaws in the service, and mistakes the management or the staff is making at any level. A clever restaurant will take such negative feedback positively and strive to perform even better.
Handling Issues And Complaints
When you are running a business, mistakes or errors are inevitable. However, what matters is the way you handle any complaint or issues that arise due to the mistakes. A smart business would always pay attention to the complaints of the customers. The Call center team has to make sure that all the complaints are handled and handled well. The executive will listen to the complaint and ensure the customer that the mistake or the issue will not get repeated in the future.
Reports Analysis
Each order received by the call center executive will be recorded with important details like time of the placed order executive who has taken the order, probable food preparation time, delivery of the order in-time, and timely payment of the accurate bill amount. All this data stays with the restaurant POS System for future reference s.
Call Center Employee Management
Restaurants keep the detailed report of every order received and successfully delivered by every call center executive. The report also includes the number of complaints or issues each executive has resolved in a short response time. This data can be used to analyze the work done by every call center staff and, accordingly, the restaurant and offer them incentives or hike in the payroll.
Call Centre management is a crucial activity for every business that has to be available to the customers or potential visitor 24*7 and does not want to lose any of the potential customers and their existing loyal diners.
